Citrix Workspace Passcode

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Citrix Workspace Passcode

Nfactor support is planned for future releases of IOS Workspace. Meanwhile,by altering the configuration slightly on the AAA Vserver on Citrix Gateway i.e. For IOS Workspace clients - evaluate the passcode (OTP) first then followed by LDAP Credentials, we can solve this issue. Please follow the steps below from GUI. Pre-Requisites: 1. Launch the Citrix Workspace from the Windows start menu. The first time Citrix Receiver is launched, it will ask you to add an account. Enter cuapps.clemson.edu and click add. Next Receiver will you prompt you to authenticate with your username, password, and a passcode. Duo Passcode options (registered devices). Using Published Application Manager or Citrix Management Console, create an HTML file and choose the embedded method. Add the settings to the ICA file to enable Single Sign-On from an ICA file. See How to Enable Pass-Through Authentication Within an ICA File. Citrix Workspace will prompt you to authenticate with your username, password, and a passcode. Next you will need to complete a two factor authentication through Duo to get the passcode. Duo Passcode options (registered devices): Type push to get a Duo Mobile app prompt (most Common).

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Requirements

How To Reset Citrix Password

Contact must have an existing My Account login ID and password.

Instructions

  1. Access the My Account home page.
  2. Select the Reset password link.
  1. Select User name or Email from the drop-downunder 'Find my account by:' andthenenter username/email address in the adjoining field.

Citrix Workspace Passcode

  1. Click Find My Account
    • The following will be displayed for both options when valid data is inputted:
  • If a valid username has been identified, the system sends an email with the username and a link to reset the password. Follow the instructions flagged IMPORTANT in email sent to your inbox.
  • Ifuser name is not known, try using the email option.
  • If a validemail has been identified, the system sends an email with the username and a link to reset the password. Follow the instructions flagged IMPORTANT in email sent to your inbox.
    • Be aware, the link provided in the email will be valid for 90 minutes only.
  • If there are multiple accounts associated to the email address, the system only sends an email containing one Sign In ID (Login/Username).
    • If the one sent is not correct, you will need to contact Citrix Customer Service in your area to obtain the correct Sign In username.
      1. Select the appropriate username under Login and follow the instructions flagged IMPORTANT in message sent to your email inbox.

Citrix Workspace Passcode Recovery

    1. Retry logging into www.citrix.com. If successful, retry logging into original site.

Citrix Workspace Password

  • If you received the email, completed the password reset but you are still unable to sign in or if you received the below response, open a case with Customer Service:
    • Sorry, your access is unauthorized. Access to this site is denied because of one or both of the reasons below:
      1. Customer is located in an embargoed country
      2. Customer is a potential match on a sanctioned party list
Note;

Citrix Workspace Password 2

If both username and password are unknown, and email address entry does not generate an email, check your spam & junk folder; in addition to any firewalls. if nothing is received, for assistance in North America, call 1-800-4Citrix (800-424-8749) option 2, 24x7 or visit our Customer Service support site to open a case. For International contact information, visit the Customer Service Contact web page.

Citrix Workspace Passcode Server

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